Senior Destination Consultant

Senior Destination Consultant

bengaluru / Chennai

Roles and Responsibilities

• Primarily will be a field job delivery Services – Orientation, School Search, Home Finding & Settling In for Premium clients

• Be a single point of contact for the transferee and family to ensure seamless delivery of service.

• Manage transferee expectations in line with client policy and transferee needs.

• Manage suppliers to ensure support as per client brief.

• Ensure that there is zero conflict of interest.

• Ensure continuous value addition and cost savings for the transferee and the client.

• Deliver services as per the scope of work ordered.

• Ensure availability, responsiveness, and reliability.

• Submit reports to the account manager in a timely manner.

Experience and Knowledge Desired

• 4+ Years experience working in Relocation/ Mobility Industry Or 6+ Years Working Experience in a Service industry (candidates with Relocation/ Mobility Industry will be given preference)

• Knowledge of: Local Area/ City; Local Real Estate Market (Rental), International Schooling is essential

• Work Experience in a Process-based Industry/ Work and excellent skill to ensure adapting and compliance to a process

• Minimum Education required is Graduation

• Experience of having worked in a Team environment

Other Skills Required

• High level of proficiency in MS Word

• High level of proficiency in MS Excel

• High level of proficiency in MS PowerPoint

• High level of proficiency in Outlook Express/ Microsoft Outlook

• High Proficiency in Email Writing Skills

• Experience (or Ability) to learn and work on Customized software interfaces of web-based software(s) used in the Relocation Industry

• Experience in liaising with Government Department/ Agencies will be helpful

• Experience in Relocation/ Mobility Industry - Relocation Services (Home Finding, Look-See/ Orientation Program, Settling In Support, etc.) is required

• Exhibit Customer Relationship Management Skills

• Flexible to travel to other locations for work will be Plus

Soft Skills

• Highly proficient communication skills (As the candidate will be interacting with international clients)

• Fast Learner

• Self-Driven to learn – adapt – implement

• Preferably trained in communication skills especially on email writing etiquettes

• Positive attitude towards self and others is a must

• Willing to adapt to various cultures and situations

• Self-motivated

• Intellectual mindset

• Positive Inter-Personal skills for being adept to working with individuals from varied backgrounds

• Problem-solving skills

• Meticulous at work

• Proactive

Added advantages

• International working exposure (living/ working in another country)

• Services Industry background experience (Hospitality/ Travel/ HR services/ Relocation) will be preferred

• Any previous experience in real estate services with a successful track record will be preferred

• Fluent with local language in the city where the individual is seeking employment

Apply to the Job

Email us at enquiry@ikan.com